Metrostop UI/UX

Metrostop is a transportation app that gives real-time bus location and person count. This is an app prototype concept created for Site-Specific Experience Design course taught by Daniel Perlin.

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User Research

For our first task I went to Hope High School in Providence, Rhode Island and had an opportunity to interview a social worker. He was able to identify problems the school and students were dealing with. After my interview I had a sense of who my users were and what problems they were dealing with. For my next assignment I wanted to dig deeper and interview students at Hope High School.

User Analysis

James Breen


Location: Providence, RI

Occupation: Clinical Social worker for Department of Health and Education

School: Hope High School

Personality

Analytical Creative

Passive Active

ConservativeLiberal

Overview

James Breen is a social worker at Hope High School. He is a therapist and counseler and works with over 800 Hope High school students. He has worked for the Providence School district for twenty-seven years and is a licensed social worker for 31 years. Breen’s interest in a being a social worker started when he studied Psychology in University of Rhode Island. He then went into the Rick Masters Program where he became a social worker.

Concerns

Discipline is a major problem in Hope High School.
Technology has become a problem where students cellphone usage are increasing cyberbulling threats.
James Breen does counseling for twenty-five physical education students a week, which is more than the number of students he can handle.
The School District system is cumbersome and paperwork filled.
Transportation is a problem for students/Low attendence rate.
Bus Pass is $60/Month and many students cant afford it.

Interests

Interested in Psychology.
Loves to help students and it is very rewarding when he sees students improve.
Plays recreational basketball and loves to play basketball with students.
Uses basketball to help relate to students.
Boston Celtics Fan.

Device Usage

Uses Google Classrooms.
Owns a Desktop Computer and an Iphone
Checks email in the morning and after school

User Analysis

Eric


Location: Providence, RI

Occupation: Student

School: Hope High School

Personality

Analytical Creative

Passive Active

ConservativeLiberal

Overview

Eric is a student currently living in Federal Hill of Providence. He has to wake up at 7 in the morning everday in order to get to school on time. Eric is currently a sophomore at Hope high school.

Concerns

Bus number one is currently the only bus and form of transportation for Eric in order to get to school.
Sometimes the bus is too full in the morning and he will have to wait for the next bus.
A bus taking more than the maximum number of more than 30 people is a safety hazard.
Eric will be late for school and his attendance rate will go down because he needs to wait for the next bus.
Eric values his education and doesnt want to miss class.

Interests

Enjoys hanging out with friends after school.
Plays Soccer for Hope High School
Enjoys playing sports on his free time.

Device Usage

Owns a laptop and an Apple smartphone.
Uses Social media often such as Facebook, Instagram, and Twitter.

The Problem

Attendance is an issue at Hope High School. One of the biggest reasons is that the Ripta Bus is too full.

Hope High School Attendance Rate

Hope High School's Average Graduation Rate

Rhode Island High School's Average Attendance Rate

Rhode Island High School's Average Graduation Rate

How Might We

In order to solve this problem I brainstormed ideas on how we can solve the issue of overcrowding on public transportation. I created a couple different categories from public transportation to crazy "Wilin" ideas. Once I was done brainstorming, the perfect solution was creating a transportation app that notified users if its too full to use the bus or train.

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Primary Target Segments and User Journey

I brainstormed two primary target segments on who would use this application. The first target would be students who use public transportation to get to school on time and need to know if the bus is too full. I then created a user journey on how a student will use this application. The second target demographic would be the daily public transportation rider. The daily public transportation rider uses the Ripta bus daily and needs to know which bus is too full in order to switch bus routes.

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User Testing and Wireframes

I created some wireframes and performed user testing in order to understand and know if the prototype worked. I wanted to know if the directions were clear and consistent. I also wanted to know if the wireframes were missing any specific elements. After doing some user testing with my classmates and a couple of Ripta commuters I found out that the notification and alert screen needed to show the bus is too full. They also wanted a filter for if the bus is overcapacity and a list of bus times you want to be near. In addition, a tip that tells you if the bus is too full and an option to switch to another route.

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Final Design

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